Shipping Information
At Urban Artista, we take great care in packaging and shipping your original ink artworks to ensure they arrive safely at your destination. Our shipping policy is designed to protect your investment in authentic folk art-inspired pieces.
Shipping Methods & Timeframes
Domestic Shipping (India)
– **Standard Shipping**: 5-7 business days
– **Express Shipping**: 2-3 business days
– **Same City Delivery (Kolkata)**: 1-2 business days
International Shipping
– **Standard International**: 10-15 business days
– **Express International**: 5-7 business days
*Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances beyond our control.*
Packaging & Handling
Artwork Protection
– All ink artworks are carefully wrapped in acid-free tissue paper
– Framed pieces (A5 size, 130 GSM paper) are secured with corner protectors
– Wood surface artworks receive additional protective padding
– Moisture-resistant packaging materials used for all shipments
– Fragile items are marked and handled with extra care
Packaging Materials
– Sturdy cardboard tubes for paper artworks
– Custom-sized boxes for framed pieces
– Bubble wrap and foam padding for wood surface art
– Waterproof outer packaging for protection against weather
Processing Time
– **Standard Processing**: 4-5 business days
– **Custom Orders**: 7-10 business days
– **Bulk Orders**: 10-15 business days
Orders are processed Monday through Friday (excluding public holidays). Orders placed on weekends will be processed on the next business day.
Tracking & Delivery
Order Tracking
– Tracking information provided via email within 24 hours of shipment
– Track your order using the tracking number on our courier partner’s website
– SMS notifications available for domestic orders
Delivery Requirements
– Safe delivery to the address provided during checkout
– If recipient is unavailable, courier will attempt redelivery or hold at local facility
Shipping Restrictions
Items We Cannot Ship
– Oversized artworks (please contact us for special arrangements)
– Locations with shipping restrictions or embargoes
– Addresses identified as freight forwarders (for international orders)
International Restrictions
– Some countries may restrict the import of wooden art pieces
– Customs may require additional documentation for original artworks
– Certain countries may have import duties on art items
Damaged or Lost Shipments
Our Commitment
– We partner with reliable courier services to minimize risks
– Immediate replacement or refund for damaged items
Reporting Issues
– Report any shipping damage within 48 hours of delivery please reach out to us at support@urbanartista.com
– Provide photos of damaged items and packaging
– We will coordinate with courier service for claims and resolution
Resolution Process
1. Contact our customer service team immediately please reach out to us at support@urbanartista.com
2. Provide order number and damage documentation
3. Refunds: Once we receive your returned item at our warehouse and it passes our quality check, we’ll process your refund. Typically, this takes 5-7 working days. If you prefer, we can also offer a store credit instead of a refund.
Special Shipping Services
Rush Orders
– Available for in-stock items
– Additional fees apply
– Contact us before placing order to confirm availability
Shipping Costs and Return Fees
Shipping: We offer free shipping within India. However, for returns, customers are responsible for the return shipping costs and any customs fees. Please ensure you send the product back with tracking information to support@urbanartista.com
Claiming Your Return
Return Process: Please notify us of any issues within 48 hours of receiving your delivery. We’ll guide you through the return process to make it as smooth as possible.
VAT and Custom Duties
For Our Indian Clients: All prices on our website include GST, so there are no surprises at checkout.
For Our International Clients: Please be aware that duties, customs fees, and any local taxes are your responsibility. These charges are not included in our pricing and must be paid to release your order from customs.
Customer Satisfaction
Your satisfaction is our priority. If you have any concerns about your order or shipping experience, please don’t hesitate to contact us. We are committed to ensuring that your Urban Artista artwork arrives safely and meets your expectations.