Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how [www.urbanartista.com] (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our users (“you” or “your”).

1. Information We Collect

We may collect the following information from you:

Personal Information:

  • Account Information: When you create an account, we may collect your name, email address, phone number, and password.
  • Order Information: When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment information (credit card number, expiration date, CVV).
  • Contact Information: When you contact us with inquiries or support requests, we may collect your name, email address, and phone number.

Usage Information:

  • Browsing History: We may collect information about your browsing activity on our website, such as the pages you visit, the links you click, and the search terms you use.  
  • Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, and operating system.  

Marketing and Communications:

  • Email Subscriptions: If you subscribe to our email newsletter, we collect your email address.
  • Marketing Preferences: We may collect your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Fulfill Orders: To process and ship your orders, including verifying payment, arranging delivery, and providing order updates.
  • Provide Customer Support: To respond to your inquiries and resolve any issues you may have.
  • Improve Our Website: To analyze user behavior and improve the functionality and user experience of our website.
  • Personalize Your Experience: To provide you with personalized recommendations and offers based on your interests.
  • Communicate with You: To send you order confirmations, shipping notifications, and other important updates.
  • Marketing and Advertising: To send you marketing emails and other promotional materials, if you have opted-in to receive them.
  • Protect Our Business: To prevent fraud, protect our website from security threats, and comply with legal obligations.

3. How We Share Your Information

We may share your information with the following third parties:

  • Shipping Carriers: To deliver your orders.
  • Payment Processors: To process your payments.
  • Service Providers: To assist us with website maintenance, customer support, and other business operations.
  • Legal and Regulatory Authorities: To comply with legal and regulatory requirements.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. You can control the use of cookies through your browser settings.  

6. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.  
  • Erasure: Request deletion of your personal information.
  • Restriction: Request restriction of processing your personal information.  
  • Data Portability: Request transfer of your personal information to another organization.
  • Object: Object to the processing of your personal information.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@urbanartista.com.

Key Considerations

Intellectual Property: Clearly state that you respect the intellectual property rights of artists and that you will not sell counterfeit or unauthorized artwork.

Artist Information: Consider including a section on how you handle artist information, such as how you obtain artist consent to sell their work and how you display artist biographies.

Returns and Refunds:

  • Clearly outline your return and refund policy, especially for high-value art pieces.
  • Consider offering options for professional art handling and shipping for returns.

Authentication: If you offer authentication services for artworks, clearly state your process and any associated fees.