Returns and Refunds:

URBANARTISTA acknowledges the return of Artwork is only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any Artwork that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else URBANARTISTA will not be liable to accept the merchandise. In such cases, the customer will have to write in to support@urbanartista.com and a prompt response is assured from our end. We will evaluate the damage from our end and repair the merchandise in entirety.

Artwork if / once used are not eligible for returns or exchange , Incase the artwork is intact and in appropriately good condition the intimation to our mail id support@urbanartista.com should reach us within 48 hrs.

Please note, damaged Artwork specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customers themselves. URBANARTISTA will only bear the expenses of the transaction after the repair of the merchandise.

Personalized/Customized Artwork is not subject to return or exchange.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of the same or higher value by paying the remainder within the exchange period of 1 month. You may also opt for credit notes that can be redeemed later for any future purchase on our website with a validity of 2 months.

Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.